Inner West Council KPIs
On May 14, the Inner West Council voted unanimously to declare a Climate Emergency and adopt KPIs in the CEOs performance agreement and for Council.
The KPIs to also include measures on Renewable Energy we resolved to undertake in October 2017. More at https://perambuler.ramin.com.au/2019/05/a-climate-emergency-in-inner-west.html
In declaring an emergency we committed to do more than business-as-usual and reform-as-usual. To address the emergency we need to take temporary protection and adaptation measures while prevention and restorative measures are put in place and achieve their full effect.
“A performance indicator or key performance indicator is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity in which it engages.” - https://en.wikipedia.org/wiki/Performance_indicator
Below are extracts from the Council's key strategic documents 2019 to 2029 which Council also resolved to be put on exhibition on the 14 May. It is clear our council is yet to establish KPIs in many areas.
Please Comment at:
https://yoursay.innerwest.nsw.gov.au/council-strategic-documents-2019-2029
• Hume Council https://www.hume.vic.gov.au/files/sharedassets/hume_website/environment/pathways/environmental_strategy_documents/hume_greenhouse_action_plan_2018-2022.pdf
Aquatic
Services
Please Comment at:
https://yoursay.innerwest.nsw.gov.au/council-strategic-documents-2019-2029
The KPIs to also include measures on Renewable Energy we resolved to undertake in October 2017. More at https://perambuler.ramin.com.au/2019/05/a-climate-emergency-in-inner-west.html
In declaring an emergency we committed to do more than business-as-usual and reform-as-usual. To address the emergency we need to take temporary protection and adaptation measures while prevention and restorative measures are put in place and achieve their full effect.
“A performance indicator or key performance indicator is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity in which it engages.” - https://en.wikipedia.org/wiki/Performance_indicator
Below are extracts from the Council's key strategic documents 2019 to 2029 which Council also resolved to be put on exhibition on the 14 May. It is clear our council is yet to establish KPIs in many areas.
Council Strategic Documents on Exhibition until 11 June
The draft documents outline Council’s planned services, key project and budgets, including fees and charges for the next financial year and beyond.Please Comment at:
https://yoursay.innerwest.nsw.gov.au/council-strategic-documents-2019-2029
National Report on Emissions (September 2018)
Two examples of Emissions KPIs
• Zurick Insurance https://www.zurich.com/en/sustainability/climate-change/environmental-key-performance-indicators• Hume Council https://www.hume.vic.gov.au/files/sharedassets/hume_website/environment/pathways/environmental_strategy_documents/hume_greenhouse_action_plan_2018-2022.pdf
Council’s Financial Key Performace Indicators
against DLG Benchmarks from Draft Long Term Financial Plan 2019-2029 on exhibition until 11 June
Inner West Council Key Performance Indicators presented in the Draft 2019/20 Budget (currently on Exhibition)
Finance
Key
Performance Indicator
|
Target by 30 June 2022
|
Operating
Performance Ratio
|
Greater than or equal to
break even average over three years
|
Own
Source Revenue Ratio
|
Greater than 60% average
over three years
|
Building
and Asset Renewal ratio
|
Greater than 100% average
over three years
|
Infrastructure
Backlog Ratio
|
Less than 2%
|
Asset
Maintenance Ratio
|
Greater than 100% average
over three years
|
Debt
Service Ratio
|
Greater than 0% and less
than or equal to 20% average over three years
|
Real
Operating Expenditure
|
Decrease in real operating
expenditure per capita over time
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Visits
to Annette Kellerman Aquatic Centre, Marrickville each year
|
Maintain at 430,000
|
Visits
to Fanny Durack Aquatic Centre, Petersham each year
|
Maintain at 55,000
|
Visits
to Leichhardt Park Aquatic Centre each year
|
Maintain at 700,000
|
Visits
to Ashfield Aquatic Centre each year
|
Increase after opening of
new centre in 2021/22 to 475,000
from 315,000 in 2016/17 |
Visits
to Dawn Fraser Pool each year
|
Maintain at 38,000
|
Visits
to Debbie and Abbey Borgia Recreation Centre, Marrickville each
year
|
Maintain
|
Visits
to Robyn Webster Sports Centre, Tempe each year
|
Maintain
|
Key
Performance Indicator
|
Target
by 30 June 2022
|
Long
Day Care utilisation
|
97%
|
Parent
satisfaction with long day care service
|
95% satisfied
|
Occasional
Care utilisation
|
85%
|
Key
Performance Indicator
|
Target
by 30 June 2022
|
%
of stallholders participating in Council organised events that are
Inner West residents or businesses
|
Maintain at 80%
|
%
of performers participating in Council organised events that are
Inner West residents
|
Maintain at 80%
|
Community
Services and Culture
Key
Performance Indicator
|
Target
by 30 June 2022
|
%
of Inner West Council social and cultural policies harmonised
|
95%
|
%
of Council Grants and Fee Scale Policy implemented
|
100%
|
%
of grant recipients meeting acquittal requirements
|
98%
|
Number
of participants in Open Studio Trail
|
Maintain at 100
|
Number
of exhibitions at Chrissie Cotter Gallery
|
Maintain at 25 each year
|
Number
of seniors participating in wellbeing activities
|
Trending upward
|
Maintain
threshold number of Magic Yellow Bus park visitations
|
5 per week
|
Maintain
number of regular annual hirers of Council venues and facilities
|
120
|
Maintain
% of regular hirers focusing on multicultural and culturally
diverse activities
|
25%
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Completion
timeframes of applications for pre-lodgement advice
|
Maintain 28 day average
|
Increase
% of formal pre-DA applications
|
30% of total DAs lodged
have a formal pre DA application
|
Reduce
average determination timeframes for Development Applications from
85 day average
|
75 days (average)
|
Increase
% of Inner West Building Certification services delivered by
Council to support efficient service delivery from 12%
|
Inner West Council issues
30% of building certificates for development in Inner West
|
Increase
% of Swimming Pool Inspections and Swimming Pool Compliance
Certificates Issued
|
20% of Swimming Pools
inspected and Swimming Pool Compliance Certificates Issued
|
Environment
and Sustainability
Key
Performance Indicator
|
Target by 30 June 2022
|
Maintain
number of Bushcare volunteers
|
1,400 volunteers
|
Maintain
number of plants supplied each year from community native plant
nurseries for planting within Inner West
|
21,000 plants
|
%
Council’s operational energy from renewable sources including
onsite solar generation
|
25% of Council’s
operational energy by 2019/20
|
%
Inner West Council investment in fossil fuels
|
Trending downwards from 26%
in 2017/18
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Number
of visits to Inner West Council libraries each year
|
Maintain at one million
|
Number
of items borrowed from Inner West Council Libraries each year
|
Maintain at one million
|
Annual
turnover of library stock
|
5.5 times per item
|
Number
of library members
|
Maintain at 100,000
library members
|
Number
of library and history sessions delivered each year and
participants
|
Maintain at 3,000 sessions
with 36,000 participants
|
Number
of historical programs delivered each year and participants
|
Maintain at 30 events with
1,100 participants
|
Number
of library events delivered each year and participants
|
Maintain at 700 events
with 8,000 participants
|
Number
of Wi-Fi log-ins by the public at libraries each year
|
Maintain at 250,000
|
Number
of e-resources loans/uses each year
|
Increase from 130,000
|
History
Week and Heritage Festival participants
|
Maintain at 3,500
participants
|
Number
of public PC computer bookings each year
|
Maintain at 100,000
|
Number
of items in the Inner West History Collection digitised
|
Up to 10,000
|
Regulatory
Services
Key
Performance Indicator
|
Target by 30 June 2022
|
Regular
patrols of restricted parking areas
|
75 per week
|
School
safety patrols
|
25 school patrols per week
during the school terms (60% of Inner West schools)
|
Patrols
of parks and reserves for companion animal education and to
identify legislative breaches
|
18 park patrols per week
|
Outstanding
Notice and Orders Certificate
|
100% issued within three
working days
|
Inspections
of shared accommodation and entertainment venues
|
75% of registered premises
inspected each year
|
Inspections
of registered premises and systems (food premises; mobile food
vendors; skin penetration premises; public swimming pools; vapour
recovery at service stations; and regulated systems, e.g. cooling
towers)
|
100% of registered
premises/systems inspected each year
|
Environmental
audits of medium to high risk industries
|
Three industries audited
per year
|
Number
of building complaints
|
Decreasing
|
Key
Performance Indicator
|
Target by 30 June 2022
|
%
of bulky household items picked up by Inner West Council reused,
recycled or recovered
|
50% recovery rate (reused,
recycled or recovered) from 12
% in 2016/17 as reported by
processing facility
|
Kg
of total waste stream to landfill per resident
|
Trending down to 150kg per
resident per year
from 199kg in 2016/17 |
Kg
of residential waste collected in red-lid bins that could be
recycled (other than organic matter)
|
Reduce to 183kg per
resident per year
from 244kg in 2016/17 |
%
of e-waste and chemical waste recovered, recycled or safely
disposed
|
90%
|
%
of residential waste collected in red-lid bins that is food and
garden organic matter
|
Reduce to 29% (average of
10kg per week in each red lid bin) from 39% in 2016/17
|
Tonnes
of waste collected from illegal dumping
|
Reduce by 25% to 2,045
tonnes per year from 2,727 tonnes in 2016/17
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Total
number of affordable housing units transferred to Council or a
Community Housing provider
|
At least 20
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Council
trees assessed or maintained annually
|
100%
|
Applications
for tree pruning or removal on private land assessed within 20
days
|
90%
|
Trees
planted by Council each year
|
900+ trees
|
Council
website has accessibility information for all parks
|
Information for all parks
available on website
|
Regular
maintenance of Council’s parks, reserves, sporting grounds and
facilities undertaken in accordance with the scheduled cycle
times
|
95%
|
Forums
held per year to engage the Inner West Sports key stakeholders in
the recreation and open space planning processes
|
2+
|
Seasonal
and casual sports field allocations in accordance with the policy
|
100%
|
Community
tree giveaways events held
|
1+
|
Number
of trees provided to the community each year
|
300+
|
Number
of operational vehicles and plant owned and operated by Inner
West Council
|
Decrease
|
Street
sweeping cycles
|
To be developed in 2019
|
Verge
mowing cycles
|
To be developed in 2019
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Customer
contact issue resolved at first point of contact (current = 83%)
|
85%
|
Customer
calls answered in 60 seconds (current = 36%)
|
80%
|
Customer
calls answered in 120 seconds (current = 49%)
|
90%
|
Customer
calls answered in 180 seconds (current = 55%)
|
95%
|
Customer
calls abandoned in queue (current = 16%)
|
Less than 4%
|
Average
wait time at customer service counter (current = 5 minutes)
|
Less than three minutes
|
Online
customer transactions (current = 15%)
|
30%
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Inner
West Council website page views
|
Increase by 2.5% each year
|
Inner
West Council social media followers (Facebook, Instagram, Twitter)
|
Increase by 2.5% each year
|
Number
of visits to Your Say Inner West
|
Increase by 3% each year
|
Number
of projects on Your Say Inner West on which the community has the
opportunity to engage
|
More than 40 projects each
year
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Overall
level of staff engagement with Inner West Council
|
Increase or maintain
|
Staff
satisfaction with working for Inner West Council
|
Increase or maintain
|
Staff
commitment to the success of Inner West Council
|
Increase or maintain
|
Eligible
staff who have a Performance Plan completed or reviewed in the
financial year
|
95%
|
Number
of workdays lost to industrial action
|
Decrease
|
Staff
with development plans and capability building opportunities in
place
|
95%
|
Number
of workers compensation claims
|
Decrease
|
Key
Performance Indicator
|
Target by 30 June 2022
|
Reduce number of Corporate
Business Systems Applications
(Current = 3) |
1 Corporate Business
System
|
Reduce number of Council
Data Centres
(Current = 5) |
2 Council Data Centres
|
Reduce number of Council
Data Networks
(Current = 4) |
1 Council Data Network
|
Reduce number of
Telecommunication Providers
(Current = 2) |
1 Telecommunication
Provider
|
Reduce number of Print
Management Providers
(Current = 5) |
1 Print Management
Provider
|
Reduce number of Desktop
Operating Environments
(Current = 3) |
1 Desktop Operating
Environment
|
Key Performance
Indicator
|
Target by 30 June 2022
|
Council property portfolio
management produces an increased net return
|
Trending upwards
|
Manage the building assets
portfolio to maintain agreed service levels (capacity,
utilisation, risk, condition, function)
|
Service levels are
improved
|
Manage the Council
property portfolio to best practice
|
Number of leases, licences
and agreements in holdover is decreased
|
Deliver well planned and
coordinated projects
|
100% expenditure of annual
capital budget
|
Council Strategic Documents on Exhibition until 11 June
The draft documents outline Council’s planned services, key project and budgets, including fees and charges for the next financial year and beyond.Please Comment at:
https://yoursay.innerwest.nsw.gov.au/council-strategic-documents-2019-2029
AUSTRALIAN LOCAL GOVERNMENT Climate Review 2018
ReplyDeletehttp://media.bze.org.au/ZCC/Australian%20Local%20Government%20Climate%20Review%20FINAL.pdf