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Showing posts from May, 2021

The Internal Ombudsman is Council's complaints co-ordinator.

Facebook post 11 May 2020: The Internal Ombudsman is Council's complaints co-ordinator. The Internal Ombudsman coordinate a second level review of complaints often reflecting poor systems and processes (due to the amalgamation) which are difficult to navigate. These are often resolved internally. Whether processes are improved when the complaints co-ordinator is remote (they sit at Cumberland Council) Both Cumberland and Parramatta were amalgamated. The Shared Part of the Internal Ombudman Share Service, is that Inner West Council shares funding of the Complaints Co-ordinator Role with Cumberland and Parramatta Councils - this is overseen by the GMs of the three councils. The Complaints Co-ordinator also co-ordinates Code of Conduct Complaints and farms these out to Investigators from a panel approved by Council and recommended by SSROC. Codes of Conduct are a more formal complaints process which relate to the behavior of councillors and staff. The Code and Procedures for these ar

Inside the Hunter Baillie Tower on Fete Day -7 May 2021

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Fete and Land Grant to Urban Village Panels   On the 7 May 2021, I got a peak inside the Tower of the Hunter Baillie Memorial Presbyterian Church at the corner of Collins and Johnston Streets in Annandale. 7 May PWA Fete The church was completed in 1889. There is a National Trust conservation Appeal to maintain this State Heritage listed building. The Church hosts an annual Hertiage open day as part of the Nation Trust Heritage Festival . As part of this heritage day I have guided short walks with the proceeds going to the appeal.  The Presbyterian Womens Association (Annandale) provides Devonshire Tea. 7 May PWA Fete I also erect the set of 10 blue corflute posters created a few years ago which depict the history of Annandale from Land Grant (1790s) to Urban Village (circa 2016).  7 May PWA Fete On the 7 May, the PWA held a fete and after purchasing Jams and Cake, Paul (who looks after the maintenance of the church) took me up into the Tower - a dream of many a passer by! Went out o

Matters referred to the Inner West Council/Cumberland/Parramatta Internal Ombudsman Shared Service 18/19 and 19/20

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18/19 Annual report https://www.innerwest.nsw.gov.au/ArticleDocuments/871/Internal-Ombudsman-Shared-Service-Annual-Report-2018-2019.pdf.aspx     19/20 Annual Report https://www.innerwest.nsw.gov.au/ArticleDocuments/871/IOSS%20Annual%20Report%202019-2020.pdf.aspx 18/19     19/20